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ONGOING SUPPORT

In addition to providing your e-commerce solution we provide ongoing support to ensure your site remains online and active all year round, giving you a strong point of contact for your website administrator should they run into difficulty using your e-commerce solution.

  • Unlimited incidents
  • Maximum 2-hour response time on email & telephone incidents
  • 24-7 Website Server Support
  • Easy to understand help and instructions
TRAINING

We are experienced with providing training therefore you can experience the benefits of having an e-commerce website without having to worry about the potential problems.

We asses and document your training needs in your e-commerce needs analysis.

Once we have set up and optimized your e-commerce website the vast majority of your website is complete and ready to operate and generate sales, we then do the initial training.

During this training we provide all the help and assistance needed for you to be confident of updating and administering your website.

Should you require additional training as your online operation expands, this should be requested in advance by filling out our online form located here.


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